Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 601-853-3328 or make an appointment online!
Know Your Rights
First time bringing my recently purchased 2002 Mercedes Benz SLK 32 AMG in for maintenance service. With less than 16,000 miles on the car, I wasn't sure of the maintenance status of this 20-year old vehicle and requested an oil & filter change, a cooling system flush & fill, hose & belt check, and a complete computer diagnostic. I also asked if they could replace original non-functional interior rear view mirror with recently purchased replacement. Crew did an excellent, thorough and efficient job with the maintenance issues. Unfortunately the windshield cracked during mirror replacement. These folks stepped up, took responsibility for the cracked glass, and replaced it free of charge!! Now that is what I call honest service. Holton now has a customer for as long as I own this car or any other import I might purchase in the future. I highly recommend this shop. Honest service and reasonable rates.
Great repair experience on my MB GL 350 BlueTEC. Very competent and knowledgeable. Vehicle was mis-diagnosed at other repair shops. In the future, all of my vehicles will be bought to Ken for service and repair. I highly recommend this honest place of business and would like to thank Ken and his awesome staff.
Ken and his team have been my go-to mechanics for over six years now. They're great, trust-worthy people, and always great to work with. I have had nothing but great experiences with them. I would not trust anybody else with my vehicles, and I would recommend them to anybody that drives a Mercedes or BMW or Porsche.
Ken Holton is the only person i trust to work on my Porsche Carrera.....plus Holton is timely and has the expertise other shops lack in my opinion.
I had an excellent experience with Holton Import! I don't understand the negative reviews listed. These are great people to work with. They definitely made me feel comfortable with leaving my upper class vehicle with them. I can't say that for most dealerships/body shops in this area. The price some of us pay to drive luxury, foreign vehicles should not come as a shock to some of the people leaving negative reviews on their post. Dealerships cannot compete with Holton Import's service prices (unless you only purchase a luxury car from a dealership until their warranty expires then get rid of it...) so don't be confused with those cheapskate's reviews. Great people. Great experience. Great results. Great prices.
Great service. Great employees. Great price! Worth checking out!